I was asked to redesign Sparkasse’s (one of the biggest and oldest banks in Europe) most important CRM - the Loan Score Calculator. After 6 user interviews with bank employees, I’ve discovered subpar UX made them lose time each time they started a new process. After the redesign, we shortened the input time significantly.

An In-depth case study on how I spent years researching transportation in Ljubljana, capital of Slovenia, how I interviewed daily users and tourists, how I collaborated with mentors and brainstormed with other UX-ers and how I came up with final designs for a competition held by the biggest transportation company in Slovenia.